Frequently Asked
1. WHAT IS ON TASK VIRTUAL ASSISTING?
Q: What services does on-task virtual assisting include?
A: OTVA encompasses a wide range of administrative, technical, and creative tasks that can be done remotely. Services include but are not limited to email management, scheduling, content creation, data entry, customer support, and social media management.
2. ABOUT DELIVERABLES
Q: What are deliverables in the context of virtual assisting?
A: Deliverables refer to the tangible work or outcomes provided by the virtual assistant as part of the service agreement. This can range from reports, documents, completed databases, social media posts, to email correspondence handled on your behalf.
Q: How do I communicate my expectations for deliverables?
A: Clearly outline your expectations, deadlines, and any specific requirements in a written through a detailed brief. Regular communication through emails, messaging apps, or project management tools ensure expectations are well understood.
Q: Can I request revisions to the deliverables?
A: Yes, OTVA accommodates a reasonable number of revisions. It’s important to discuss and agree on the revision policy, including the number of revisions allowed and any potential impact on timelines or costs, before commencing work.
3. ABOUT RESPONSE TIMES
Q: What is a typical response time from a virtual assistant?
A: Response times can vary but are typically within 24 hours on business days.
Q: Can I expect immediate responses or task completions from my virtual assistant?
A: While OTVA aims to respond within 24 hours, immediate responses or task completions may not always be feasible due to previously scheduled tasks or time zone differences. For urgent tasks, there is an emergency contact protocol, you can text 866.346.8721 for details.
4. GENERAL QUESTIONS
Q: How do I track the progress of tasks assigned to my virtual assistant?
A: OTVA virtual assistants use project management tools like Asana, Trello, or Slack, where you can track progress, communicate, and share files. Regular updates and check-ins via email or video calls can also help keep you informed.
Q: What happens if my virtual assistant is unable to complete a task on time?
A: Your On Task Assistant will notify you as soon as possible if a deadline cannot be met, along with the reason and a proposed new deadline.
Q: How are confidentiality and data protection handled?
A: OTVA offers each client a confidentiality or non-disclosure agreement (NDA).